Policy : Shipping and delivery

PARAMS provides free delivery on all items if your total order value is more than INR 1000.00, Otherwise INR 100.00 is charged as delivery charges.

There will be an additional charge of Rs. 100.00 for all orders irrespective of order value for customers who select to pay via Cash on Delivery (COD).

Office norms

PARAMS Jewellery is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 2-3 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. PARAMS Jewellery is in no way responsible for any damage to the order while in transit to the buyer.

However, if there is any damage to the box or the seal is open kindly call our customer care number immediately.

Tracking of Order

You will also be able to track your order online using the AWB number of your parcel. The details of the AWB number and the link to tracking website will be mailed to you once the order is dispatched from our centre.

Exchange policy

Cancellation

You can cancel your order before the product has been shipped. To cancel your order call our customer care at 0121-2652026 or +91 9619789881. If the order has been shipped, we will not be able to cancel the order. Instead, you will have to raise an exchange request once you receive the order.

Exchange

1. Please note we provide 7-day exchange for orders placed online on PARAMS and shipped within India. If 7 days have gone by since the date you receive your products, unfortunately, we can’t offer you an exchange. Please note that in case of an exchange the customer will have to ship the product back to us.

2. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If the tags are removed it will be considered that the product is used and will not be accepted for exchange.